Overview
This Booking Policy explains how requests, quotes, deposits, and confirmations work when you book tours or vehicles through DiscoverSri. It forms part of our agreement with you together with the Terms of Use and any written confirmation we send.
How booking works
- Submit a request — Choose a tour, vehicle, or custom package and send your travel dates, group size, and contact details.
- Review by our team — We check availability with drivers, guides, and partners where applicable.
- Quote issued — We send a proposed itinerary, inclusions, exclusions, and price in writing (email or WhatsApp).
- Your confirmation — You approve the quote and any changes in writing.
- Deposit — We calculate a deposit (typically 10% of the quoted total unless stated otherwise) and share a secure external payment link.
- Deposit verification — Once payment is verified, we confirm suppliers and share next steps.
- Balance and travel — Remaining balance terms are stated in your confirmation. Enjoy your trip — and message us on WhatsApp if plans shift.
What is included in a quote
Each quote clearly lists what is included — for example private transfers, driver days, guide fees, park entry assistance, or accommodation nights — and what is not. Unless explicitly stated, quotes generally exclude:
- International flights to and from Sri Lanka.
- Visa fees and travel insurance.
- Meals unless specified.
- Personal expenses, tips, and optional activities.
- Entry tickets to sites unless listed as included.
Deposits
A deposit secures your dates and allows us to commit to drivers and partners. Deposit amounts and due dates are shown in your quote. Deposits are non-refundable except where this policy or your written confirmation states otherwise.
Payment is processed through external payment providers. DiscoverSri does not store full card details on our servers.
Custom tour packages
AI-generated custom packages are private planning documents. Pricing shown on a package page is an estimate based on route distance, nights, and rates configured in our system. Final pricing is confirmed by our team before any deposit is requested.
Liking a package or requesting an invoice expresses interest; it does not confirm a booking until deposit terms are met.
Changes by you
Travel plans evolve. Contact us as early as possible if you need to change dates, group size, or itinerary. Changes are subject to supplier availability and may affect the price. Minor adjustments before supplier confirmation are often free; major changes after confirmation may incur fees.
Changes by us
Rare events — weather, road closures, supplier unavailability, government restrictions — may require itinerary changes. We will propose the closest practical alternative and seek your approval before additional charges apply.
Cancellations and refunds
Cancellation terms depend on how close to the travel date you cancel and what costs we have already committed to suppliers. Typical approach:
- More than 30 days before travel — deposit may be partially refundable or transferable to new dates, minus any non-recoverable supplier costs.
- 15–30 days before travel — deposit often forfeited; balance refunds depend on supplier terms.
- Less than 15 days before travel — deposits and pre-paid supplier costs are usually non-refundable.
- No-shows — no refund for unused services.
Your written confirmation may include specific cancellation terms for peak season, safaris, or special events. Those terms prevail where they differ from this general policy.
To cancel, contact us on WhatsApp at +94 77 772 8255 or email hello@discoversri.com with your booking reference.
Travel documents and responsibility
You are responsible for valid passports, visas, vaccinations, and insurance suitable for your itinerary. We can provide general guidance but do not guarantee entry to Sri Lanka or access to specific sites.
Complaints and support
During your trip, message us immediately if something is not as confirmed. After travel, contact us within 14 days with details so we can investigate with suppliers. We aim to respond to post-trip feedback within 5 business days.
Contact
DiscoverSri — bookings team
WhatsApp: +94 77 772 8255
Email: hello@discoversri.com